Alyson Herman

About Alyson Herman

Public Policy major with a Public Leadership minor at University of Maryland

Experience

1. Bartender Waitress Front Counter Associate

   Colony Grill

   Jun 2023 — Present · Potomac, MD, US

   Deliver excellent customer service by warmly greeting guests, accurately taking orders, and addressing dietary needs to ensure a safe and welcoming experience• Proactively resolve customer concerns using effective communication and active listening• Excel in high-volume environments by multitasking drink prep, guest service, and order management • Manage in-person and incoming calls using Aloha and Toast systems, ensuring accuracy with daily service• Perform opening and closing duties in compliance with health and safety regulations, following correct processes and procedures • Support inventory management and collaborate with team members to ensure operational efficiency• Leveraged strong leadership skills to train 11 new hires, enhancing front and back-of-house coordination and procedural consistency• Demonstrate proactive, adaptable, and flexible approach by readily stepping into additional roles to support team operations and ensure smooth, efficient service

Education

• University of Maryland

  Public Policy

  2020 — 2023