Alyson Cole
Digital CX at ZoomInfo | MSEd
- Role
- Cx Digital Program Manager at ZoomInfo
- Location
- Vancouver, WA, US
- LinkedIn followers
- 500 followers
About Alyson Cole
I\'m an enthusiastic professional with a passion for leadership education, process improvement, and team development. I\'m organized and detail-oriented, developing realistic and efficient procedures that are aligned with the goals and mission of the organization. I believe in leading by example and providing a just environment for all. I go above and beyond to do the right thing for the common good. I\'ve spent the past ~5 years in B2B SaaS Customer Onboarding and currently support Digital Onboarding for ZoomIfo\'s Customer Experience org, helping customers reduce time-to-implement and time-to-value through a guided, self-paced approach powered by EverAfter.ai.With a background in Student Affairs & Higher Education, I have a decade of experience coaching and mentoring teams of involved college students while managing logistics and operations of large-scale events for campus and community settings serving thousands of people, including Carol of Lights™ at Texas Tech University.Graphic design, social media marketing, written content creation/editing/proofreading are the \'other duties as assigned\' that I eagerly volunteer for, and my love for writing and documentation hasn\'t dwindled since earning my bachelor\'s degree in English. I believe workplace culture drives high performance and retention, and work to bring joy and positivity to the spaces I work. Gallup Clifton Strengths: Deliberative, Significance, Harmony, Activator, AchieverMyers-Briggs Type Indicator: ESTJEnneagram Type 1
Experience
Cx Digital Program Manager
Nov 2025 — Present · Vancouver, WA, US
Support digital programs for the Customer Experience org, including digital customer onboarding experience through EverAfter.AI-Built and launched digital onboarding experiences for ZoomInfo product suite including ZoomInfo Sales (Professional, Advanced, Elite), Copilot (Advanced, Enterprise), ZI Talent, Chorus, FormComplete, Enrich Essentials, and connecting ZoomInfo to Salesforce Native App, Agentforce, and API.
Education
Central Michigan University
Bachelor's of Science, English Major, Leadership Minor
2009 — 2014
Northern Illinois University
Master of Education (M.Ed.), Adult and Higher Education
2014 — 2016
Skills
- Residence Life
- Student Development
- Student Leadership
- Communication
- Program Development
- Event Planning
- Student Affairs
- Customer Service
- Program Evaluation
- Higher Education
- Campus
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