Alysia Paxton
Strategic product and technology leader; customer centric leader delivering quality products to customers
- Role
- Principal Technical Product Manager at Amazon
- Location
- Bellingham, WA, US
- LinkedIn followers
- 500 followers
About Alysia Paxton
Product and technology leader with 15+ years of experience driving global product transformations, scaling enterprise platforms, and leading cross-functional organizations of 200+ employees. Proven record of launching first-of-their-kind GenAI solutions, reducing operational costs by tens of millions, and delivering high-scale employee and customer experiences across global markets. Skilled in aligning executive stakeholders, building high-performing teams, and delivering strategic outcomes at scale.• Enterprise Transformation: Spearheaded multiple large-scale platform migrations and deprecations, including a $45M insourcing initiative impacting 1.2M users.• AI/ML Innovation: Designed and deployed Amazon’s first GenAI benefits recommendation engine, transforming user decision-making and cutting forecasted support volumes by 58%.• Global Deployments: Built support infrastructure and deployed outsourced system for 40+ countries.• Organizational Leadership: Founded and scaled a 200+ person operations/product org, instilling process discipline, technical rigor, and standardization.• Operational Efficiency: Drove multimillion-dollar savings by streamlining contracts, automating workflows, and reducing vendor reliance.• Customer-Centric Product Design: Redefined Amazon’s enrollment UX—reducing 70+ pages to 13, increasing clarity and adoption for 1M+ users.
Experience
Principal Technical Product Manager
Jan 2024 — Present · Seattle, WA, US
Defined strategic roadmap and re-architected a critical enterprise enrollment platform used by 1.2M+ employees, consolidating 70+ fragmented workflows into a streamlined 13-page experience.• Introduced GenAI-powered recommendation tools, transforming customer decision-making, improving satisfaction, and materially reducing support volumes.• Established BXT’s first technical support function, driving >15% cost reductions while improving service delivery.• Directed cross-functional org-wide initiatives, saving millions by eliminating redundant systems and aligning senior stakeholders.
Education
Product HQ
Technical Product Management Course, Technical Product Management
Western Washington University
BA, Political Science
2004 — 2008
General Assembly
Product Management Course, Product Management
Yale School of Management
Women's Leadership Program, Women's Leadership Program
The Graduate School
Accounting 101 and 201
2010 — 2011
University of Washington
Certificate, Project Management
2013 — 2014
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