Alyshia C.
Manager, Professional Services - Post-launch Enhancements @Benevity
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WORK HISTORY
Manager, Professional Services - Post-launch Enhancements @Benevity
Calgary, AB, CA
Lead the Grants Management Enhancements function for enterprise SaaS clients, establishing the technical architecture and strategic predictability required to move programs from initial launch to long-term evolution.Manage a high-performing team of Technical Experts and Project Managers responsible for high-complexity delivery, margin protection, and maintaining the technical integrity of the Grants ecosystem.Drive service model innovation and revenue integrity by designing recurring service frameworks and implementing AI-driven efficiencies to automate technical scoping and project ideation.Collaborate cross-functionally with Sales, PMM, and CS Leadership to align GTM strategy with Professional Services capacity, ensuring new implementation packages and pricing reflect technical rigor and cost-to-serve.
EDUCATION
University of Regina
Business Administration, Management/Entrepreneurship
University of Regina
Bachelor's degree, Entrepreneurship/Entrepreneurial Studies
University of Alberta-Augustana Campus Germany
German Studies
BrainStation
Product Management Certificate, Product Management
SKILLS
ABOUT ALYSHIA C.
Strategic Professional Services & Customer Success leader with 14+ years of experience in SaaS implementations, GTM strategy, and operational architecture. Known for a \"process-first\" mindset, I specialize in designing the scalable systems that bridge the gap between initial sales commitments and technical execution to ensure long-term revenue integrity and client success.I currently lead the Grants Management Enhancements function at Benevity. I manage a high-performing team of technical experts and project managers, overseeing the critical architecture required to scale our Professional Services offerings while maintaining technical integrity and healthy margins.Strategic Focus- Operational Architecture- Financial & Risk Mitigation- Product & GTM Strategy-Innovation: Scaling recurring service models and leveraging AI to drive scoping efficiencies and technical ideation.
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