Alyse Shemesh

About Alyse Shemesh

I\'m a Senior Product Manager with deep expertise in customer experience and support platforms. I’ve spent the last 6+ years building and scaling enterprise SaaS tools and leading high-impact initiatives that transform how support teams work and how customers get help.At the core of my work is a drive to solve real customer pain points. I led launches and iterative growth of AI chatbots, reshaping how we think about digital support at scale. I’ve also led major systems, shipped agent experience tooling, and partnered across functions to roll out new service offerings that flexible and scalable to suit an evolving business.I thrive in the messy middle — where the product isn’t quite polished, the vision isn’t fully formed and strategy is stale or shallow, and where additional use cases and scalability need to be explored, validated, and built out.

Experience

1. Senior Product Manager, Customer Experience Platform

   DraftKings Inc.

   Apr 2025 — Present

Education

• University of Virginia

  Bachelor of Science - BS

Skills

• Recruiting
• Microsoft Office
• Sales
• Third Party Vendor Management
• Management
• Social Networking
• Program Management
• Public Speaking
• Technical Recruiting
• Information Technology
• Interviewing Skills
• Interviewing
• Talent Acquisition
• Social Media
• Interviews
• Vendor Management
• Temporary Placement
• Customer Service
• Time Management
• Digital Media
• Community Outreach
• Public Relations
• Leadership