Alysen Acton
Customer Strategy & Growth | Scaling Adoption, Expansion & AI-Driven Outcomes in SaaS
- Role
- Client Services Manager at Revtrax A Neptune Retail Solutions Company
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Alysen Acton
I work at the intersection of customer strategy, growth, and emerging AI, helping B2B SaaS companies turn complex platforms into clear, measurable business impact.Over the past 7+ years, I’ve partnered with enterprise and mid-market customers to drive adoption, expansion, and long-term value. I collaborate closely with Sales, Product, and Engineering to lead the post-sale experience from onboarding and activation through lifecycle strategy and renewal. Where I thrive:• Turning technical capabilities and AI features into clear executive-level stories.• Building scalable customer success motions that increase retention and expansion.• Using data to guide strategy and uncover growth opportunities.I’m especially drawn to roles where Customer Success plays a strategic role in go-to-market planning, product feedback, and sustainable revenue growth.If you’re building in SaaS, exploring AI enablement, or scaling a thoughtful customer growth strategy, I’d love to c••••••••@gmail.com
Experience
Client Services Manager
Revtrax A Neptune Retail Solutions Company
Mar 2022 — Present · New York, NY, US
Own post-sale strategy for a portfolio of enterprise SaaS customers, driving adoption, retention, and expansion across complex, data-driven platforms.• Delivered ~50% YoY portfolio growth through strategic account planning, whitespace analysis, and value-based expansion recommendations.• Maintained 90%+ renewal rates by proactively monitoring customer health, adoption signals, and performance trends to mitigate risk and unlock growth.• Lead executive-level QBRs focused on business outcomes, ROI, and forward-looking strategy rather than activity reporting.• Partner cross-functionally with Sales, Product, Engineering, Analytics, and Operations to translate platform capabilities into clear customer value.• Support rollout and adoption of AI-enabled product enhancements, aligning use cases to customer KPIs and operational goals.• Develop scalable customer playbooks, onboarding frameworks, and success narratives to support consistent execution across accounts.
Education
Maryland Institute College of Art
Master's degree
Middle Tennessee State University (MTSU)
Bachelor of Science - BS
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