Alynn Smith

About Alynn Smith

Accomplished executive support professional with 19+ years of experience >…

Experience

1. Senior Administrative Assistant

   Wells Fargo

   Mar 2006 — Present · West Des Moines, IA, US

   Hold executive level administrative support position within Wells Fargo Home Mortgage Customer Excellence division, supporting Leesa Whitt-Potter, Head of the Customer Care and Recovery Group (CCRG).> Support a team of more than 1,300 team members located across seven sites > Act as liaison between all teams in the Customer Care and Recovery Group and develop internal correspondence to facilitate effective communications between teams> Develop key contacts across business lines acting as central point of contact for highly sensitive customer escalations, media concerns, and regulatory issues focused on maintaining clear channels of communication and driving timely resolution of customer issues> Handling incoming escalated customer complaints via multiple channels including phone calls, letters, email and social media, and determining the correct area for handling to improve the overall customer experience > Assist with preparation of customer case studies, creating reports, writing internal employee communications and newsletters covering a broad range of topics> Plan and coordinate corporate events for executives, including development and execution of internal communication plans, reports and presentations for related on-site and off-site meetings and town halls> Organize the details of special events, travel arrangements, corporate agendas and itineraries> Drive increased awareness and generate interest for various business initiatives through effective email and marketing-type communications> Co-Lead for CCRG Breakaway Performance Recognition project and planning team> Developed the CCRG Team Member Engagement & Inclusion Council, implemented across all CCRG sites and acted as Iowa Co-Lead for two years> WDM Campus Site Co-Lead for Community Support Campaign, successfully driving participation and exceeding campaign goals through coordination of campus wide events and communications

Education

• South O'Brien High School

  Diploma

  1997 — 1997

• University of Phoenix

  Some College Classes

Skills

• Travel Management
• Outlook
• Visio
• Executive Calendar Management
• Powerpoint
• Microsoft Excel
• Office Management
• Event Planning
• Microsoft Word
• Customer Service
• Process Improvement
• Banking
• Risk Management
• Event Management
• Microsoft Office
• Sales
• Strategic Planning
• Management
• Team Building
• Executive Support
• Reports
• Windows
• Marketing
• Spreadsheets
• Leadership