Aly Lagaras

About Aly Lagaras

I’m an MBA by degree and a problem‑solver by nature. With a background in support roles, I’ve spent years resolving tough technical issues and keeping incidents on track. Now in business intelligence for change and adoption, I love turning data into stories, maps into insights, and ideas into real improvements. Fast‑paced environments are my comfort zone, and I’m happiest when helping teams work smarter and customers feel supported.

Experience

1. Business Intelligence, Technical Program Management - Services Operations

   Dell Technologies

   Nov 2025 — Present · Draper, UT, US

   In my current role within the Transformation, Readiness & Adoption organization at Dell Technologies, I support strategic initiatives that drive operational efficiency and transformation. I’m part of the Business Intelligence and Tools/Technology teams, where I focus on data-driven decision-making and cross-functional program management leveraging the Planview Enterprise Services platform - I specialize in aligning technology solutions with business objectives to deliver measurable impact.• Driving adoption of transformation programs across services operations• Leveraging BI tools and analytics to inform strategy and execution• Managing complex projects with global stakeholders and cross-functional teams• Translating business needs into scalable technical solutions

Education

• Salt Lake Community College

  Associate of Applied Sciences (AAS), Geospatial Technology

  2015 — 2017

• Southern New Hampshire University

  Master of Business Administration - MBA, Engineering/Industrial Management

• Southern New Hampshire University

  Bachelor of Science - BS, Environmental Science

  2018 — 2020

• Salt Lake Community College

  Associate of Science (AS), Geography

  2015 — 2017

• Salt Lake Community College

  Certificate, Sustainability

  2014 — 2015

Skills

• Csi
• Logistics Analysis
• Servicenow
• Route Optimization
• Workforce Management
• Analysis
• Geospatial Data
• Service-Level Agreements (Sla)
• Microsoft Excel
• Arcgis
• Leadership
• Technical Support
• Customer Service
• Microsoft Word
• Team Leadership
• Gps
• Management
• Active Directory Experience
• Research
• Data Analysis
• Sap Applications
• Cloud Computing
• Social Networking
• Vmware Vcenter
• Data Management
• Active Directory
• Microsoft Office
• Account Management
• Technical Data Analysis
• Data Entry
• Kpi Dashboards
• Customer Satisfaction
• Spatial Analysis
• Geography
• Project Management
• Root Cause Analysis
• Coordinating Schedules
• Time Management