Alycia Ragey
Customer Success I Driving Adoption, Retention & Customer-First Outcomes for Government Partners
- Role
- Senior Customer Account Manager - Enterprise at Avalara
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Alycia Ragey
Customer success leader with expertise across SaaS, AI, and cloud platforms in delivering high-impact outcomes across onboarding, adoption, expansion, and renewals. Adept at translating complex business goals into actionable success plans that drive customer satisfaction and recurring revenue. Experienced in closing multi-million-dollar contracts, maintaining 98% forecast accuracy, and building pipelines up to 3x target while consistently exceeding quota and lead generation goals. Proven ability to align executive stakeholders, surface optimization opportunities, and proactively reduce churn through customer health monitoring and advocacy. Skilled in driving lifecycle outcomes across onboarding, renewals, adoption, and retention while supporting up to $20M portfolios. Thrive in fast-paced, cross-functional environments where strategic thinking, customer empathy, and operational discipline intersect.VALUE PROPOSITIONSSuccess Plan Architecture: Ability to design and implement tailored customer success plans that align with each customer’s strategic objectives to ensure adoption is mapped to measurable business value.Customer Lifecycle Stewardship: Capable of architecting and optimizing every phase of the customer journey from onboarding to advocacy with embedded checkpoints that align success milestones to business outcomes.Change Enablement: Excel in helping customers manage internal transformation by providing executive alignment, adoption strategy, and solution readiness frameworks during complex platform rollouts.
Experience
Senior Customer Account Manager - Enterprise
Mar 2025 — Present
Education
University of Central Florida
Communication and Media Studies
Palm Beach Community College
Associate of Arts - AA
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