Alyana Verga
Customer Support Analyst @Lehigh Valley Health Network
Signup · Get unlimited contacts
WORK HISTORY
Customer Support Analyst @Lehigh Valley Health Network
Bethlehem, PA, US
LVHN and Jefferson Health M365 Migration- Supported a large-scale migration between LVHN and Jefferson Health impacting over users, including Microsoft Intune tenant transitions, account setup, and user training on Microsoft Authenticator, Teams, and Outlook- Troubleshot and resolved migration issues, ensuring minimal disruption during the transition, and provided hands-on support for a smooth adoption of new systems and processesWindows 11 Build and Deployment- Imaged and configured new and replacement devices with specialized setups tailored to clinical and operational needs—such as RAM configurations and integration with peripherals like docking stations, Aruba wireless access points, and Imprivata authentication systems- Implement security configurations and updates throughout the deployment process to enhance network protectionVoIP Transition Technician- Configured and deployed Cisco Jabber (VoIP) phones, transitioning 300+ staff members from legacy Ascom devices to iPhones with tailored profiles based on clinical roles- Identify and troubleshoot issues associated with connectivity/functionality for user specific and larger scale issues or outages
EDUCATION
Rutgers University
Bachelor of Science - BS, Information Technology
Raritan Valley Community College
Associate's degree, Management Information Systems, General
ABOUT ALYANA VERGA
Customer Support Analyst and Rutgers IT graduate with 3.5+ years of experience across the healthcare, higher education, and public-sector industries. I bring strong skills in technical support, cross-functional collaboration, and project management.I am committed to leveraging my academic and professional experiences to drive innovation and efficiency in tech-centric environments. I am particularly interested in roles that combine technology and people-focused initiatives, as I am driven by the opportunity to solve problems, improve processes, and contribute to a positive organizational culture. I am excited to apply my background in IT, along with my strong interpersonal and collaborative abilities, to roles where I can help organizations succeed and foster an inclusive work environment.Open and interested in new opportunities, projects, or collaborations. Let\'s connect!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.