Alwin Devapriyam

About Alwin Devapriyam

High-performing professional with experience over 20 years in managing and optimizing business operations of Payor and Provider processes in US healthcare, having domain expertise in Revenue Cycle Management, Claim Adjudication and Risk adjustment coding (HCC) and have implemented/completed various process improvement programs to improve business metrics. Transforming operation by implementing intelligent solution through Process Re-engineering and Automation. • Extensive experience in managing overall service delivery strategy and operations in US based BPO/KPO.• Drive the operation to meet /exceed the SLA as defined by the customer• Coordinating with the client on process related issues & updates• Ensure an effective forecasting on the business volume for better capacity planning and resource utilization.• Responsible for Budgeting and P&L of the business that is being managed. • Works with Cross-Functional Teams to ensure that both internal and external customer needs are met• Managing demand and supply constrained scenarios through detailed contingency plan.• Continuous monitor on work scheduling to optimize seat utilization.• Reviewing process performance through comprehensive governing model.• Identify process bottleneck and implement solutions to improve its capacity • Closely monitor and identify various trends and issues, with potential impact on the business execution; recommend, develop, and implement appropriate responses• Ensure the effective implementation, measurement, and management of the project execution system to continually increase capability, performance, and strategic value• Strong in numerical skills and comprehending of data analysis/statistical methods• Mentor and coach team members with potential for growth/development• Review performance at all levels and provide feedback for improvement.• Adhere with all internal and external policies and ensure the project team comply at all levels• Effectively identify the risk in compliance matters and collaborate with R&C team to mitigate and resolve risk

Experience

1. Vice President Operations

   CorroHealth

   Jan 2025 — Present · IN

Education

• University of Madras

  Bachelor of Commerce (B.Com.), Business Administration and Management, General

  2000 — 2003