Alvin Chou

Qa Analyst @Hawkeye

Toronto, ON, CA

Produced documentation outlining the technical QA process for Liquid content blocks, webhooks, canvas, and campaigns, ensuring standardised procedures and efficient workflow• Tested a 120-day campaign, verifying all content deliverables, filters, and action paths, to ensure accuracy and alignment with client objectives• Developed and executed a testing strategy involving 20 test users to simulate the user journey across a 120-day campaign, ensuring seamless user experience and identifying potential issues• Devised and implemented a failsafe strategy to detect errors from partner integrations, mitigating risks and ensuring smooth campaign execution• Facilitated the onboarding and coaching of three QA analysts on technical QA processes, imparting knowledge and skills to enhance their effectiveness in serving clients• Implemented a post-deployment QA process to validate the correct variation of emails are successfully delivered to the appropriate segments, ensuring targeted and effective communication• Conducted rigorous testing on various campaigns, verifying that all specifications are aligned precisely with client briefs before deployment, resulting in error-free campaign execution and enhanced client satisfaction• Reviewed and enhanced the current QA procedure to streamline processes, reduce areas open to errors, optimising team efficiency and productivity

Juno College of Technology

Certificate, Immersive Web Development