Alvin On
Information Technology Support Technician @Carollo Engineers
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WORK HISTORY
Information Technology Support Technician @Carollo Engineers
Walnut Creek, CA, US
EDUCATION
University of California, Riverside
Bachelor of Science (B.S.), Business Administration with a concentration in Finance
SKILLS
ABOUT ALVIN ON
IT professional with 5 years of experience in IT support, systems administration, network management, IAM solutions, and IT asset management. Hardware/software troubleshooting, A/V configuration, optimizing IT infrastructure, implementing security measures, and providing technical support across Windows and Mac environments. Proficient in managing user access across diverse SaaS/Cloud platforms. Familiar with Scrum Agile methodologies. Adept in addressing client concerns through effective communication while adhering to service-level agreement (SLA) standards.
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