Alvin Lalas
Administrator - IT Support - Technical Support Specialist - Application Specialist - Senior Desktop Support - Senior Service Desk Analyst - Data Center Tech - System Analyst - Hardware Technologist
- Role
- Field Technical Support at CBRE
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Alvin Lalas
Experienced computer professional, administrating and supporting Windows, Mac, and Linux based systems. Team-player with excellent customer service skills. Willing to to learn and adaptable to highly dynamic environments.
Experience
Field Technical Support
Mar 2024 — Present · Los Angeles, CA, US
Contract to Full-Time Employee Dec 2024Provide IT Support for the daily operations at the CBRE West LA office, including hardware, software, printer and phone administrationLevel I & II end-user support for software and hardware issues.Ability to effectively communicate and present information to end-users, managers, vendors and guests.Oversee the daily operations of the local area network, installs and upgrades to MS Windows operating systems including standard business applications and associated peripherals.Troubleshoot laptop, desk workstation, desk phone, and printer issues.Address software issues through debugging, testing, and vendor assistance.Order new computer equipment and peripherals for the CBRE West LA end-usersResponsible for replacing and maintaining hardware stock, as well as e-waste of decommissioned equipment.Provide remote technical support to end-users via Bomgar applicationTravel to other CBRE locations to collaborate on D&T projects - SDWAN, PrinterLogic upgrades in Century Plaza Towers and Santa Monica Water Garden. IT Support for opening of new CBRE Irvine office.Assist with decommission and e-waste disposal for CBRE offices in the Culver City area. Travel to Dallas Tx as member of support team for First Day of Service in newly opened corporate office.
Education
UCLA
Bachelor of Arts (B.A.), Psychology
1990 — 1995
Skills
- Web Analytics
- Google Analytics
- Internet Protocol Suite (Tcp/Ip)
- Digital Marketing
- System Administration
- Switches
- Servers
- Analytics
- Online Marketing
- Domain Name System (Dns)
- Dynamic Host Configuration Protocol (Dhcp)
- E-Commerce
- Online Advertising
- Sem
- Technical Support
- Routers
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