Alvin Franco
Sr. Threat Analytics Support Engineer @ Microsoft | GCFE | GCFA
- Role
- Sr Threat Analytics Support Engineer at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Alvin Franco
With over four years of experience in information security and support, I contribute to Microsoft\'s enterprise security team as a Senior Threat Analytics Support Engineer. My role focuses on supporting Microsoft Defender products, enabling enterprise customers to investigate security alerts, perform root-cause analysis, and respond to incidents effectively. By collaborating with cross-functional teams, I help drive issue resolution and ensure the secure operation of enterprise environments. My expertise lies in threat analysis, incident response, and customer support for advanced security solutions, including Microsoft Defender for Cloud Apps, Defender for Identity, and Security Copilot. Known for attention to detail and problem-solving, I thrive in dynamic environments where I can empower organizations to strengthen their cybersecurity posture and address emerging threats proactively.
Experience
Sr Threat Analytics Support Engineer
Sep 2024 — Present · Charlotte, NC, US
Education
Middle Georgia State University
Bachelor of Science - BS, Computer and Information Systems Security/Information Assurance
SANS Technology Institute
Graduate Certificate Program: Incident Response, Computer and Information Systems Security/Information Assurance
SUNY Westchester Community College
Associate's degree, Cybersecurity
2019 — 2020
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