Alvin Chua

About Alvin Chua

Experienced IT professional with a passion to deliver high quality client service. I have over 18 years of experience in IT support, including digital transformation, helpdesk, asset management, mobile device support, and Windows/macOS support. I am also a certified IT trainer for new hires who are onboarding with the company, and I have received multiple honors for being a top tier trainer/facilitator.My mission is to utilize my strengths and experience to the best of my ability in my tasks and to further develop my skillset in order to help others in the best way possible. I enjoy working with different teams and functions, building ongoing relationships and ensuring open communication and feedback. I am also well-versed in the technical and technology field, digital transformation, and I have acquired certifications in X2O OneRoom and Cybersecurity. I am passionate about learning new technologies and applying them to enhance the client/customer experience.

Experience

1. IT Supervisor

   Paul Hastings

   Jul 2024 — Present

   Supervise team responsible for IT Support Services in San Francisco and Palo Alto locations, respectively; supervise work schedules and priorities, and participate in performance management. Supervise IT Service processes to ensure timely and high-quality service delivery, IT reporting systems usage compliance, and documentation and procedures are aligned with solutions provided. Supervise the local implementation of Firmwide IT projects, initiatives and related deployments, and special projects as assigned by the IT Regional Manager or Director of IT Service. Coordinate with other IT teams (Network Operations, Support Center, Desktop Team) on timely escalation and closure of user support hardware and software issued. Provide guidance to the IT Service team to analyze, understand, and resolve technically complex issues through a high-level in-depth research and analysis to a high-level remediation on all incidents and resolves technical issues. Handle additional related projects as assigned. Manage and assist with conference room upgrade projects by collaborating with AV Meeting Room stakeholders, vendors and Local IT contacts. Manage and assist with Microsoft 365 rollout across local offices, and provide weekly update reports to IT Leadership. Provide onboarding training to new joiners.

Education

• California State University - East Bay

  BS, Computer Science

  2003 — 2006

• College of Alameda

  General Education, Computer Science

  1999 — 2002

Skills

• Hiring
• Supply Chain Management
• Adobe Acrobat
• Networking
• Merchandising
• Information Technology
• Windows 7
• Illustration
• Production
• Teamwork
• Microsoft Word
• Supply Chain
• Budgeting
• System Administration
• Microsoft Office
• Shipping
• IT Management
• Excel
• Vba
• Network Administration
• Operations Management
• Network Security
• Accounts Payable
• Procurement
• Print
• Logo Design
• Supervisory Skills
• Training
• Logistics
• Asset Management
• Help Desk Support
• Customer Service
• Retail
• Customer Relations
• Windows
• Technical Support
• IT Audit
• Business Analysis
• Negotiation
• Scheduling