Alvin Victor
Innovative Service Leader | Expert in Agile Execution & Customer Success | Thought Leader in Technology & Transformation | Certified ScrumMaster & Strategic Execution Professional
- Role
- Service Delivery Manager at Cisco
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Alvin Victor
With years of experience in network technology enterprise, I lead, develop, and support the organization in executing new Agile operating models. I am a Certified ScrumMaster® (CSM®) and a Certified Scrum Product Owner® (CSPO®), with a Strategic Execution Professional certification from Duke University. My core competencies include leadership, strategic planning, project and program management, business transformation, analytical and data-driven abilities, innovation, intellectual capital, and talent development. I have successfully led and managed complex and innovative programs and projects that delivered significant results, improved efficiencies, and enhanced customer satisfaction. I have also contributed to my organization\'s engineering, problem-resolution, and mentoring aspects. I am passionate about driving growth, efficiency, and value for my team, organization, and customers. I am always open to new opportunities and challenges that can help me grow and positively impact the industry.
Experience
Service Delivery Manager
Aug 2023 — Present · Atlanta, GA, US
Leading cross-functional teams to ensure exceptional service delivery and customer success. Overseeing team performance, managing stakeholder relationships, and driving continuous improvement. Focused on achieving service goals, enhancing employee development, and fostering collaboration. Responsible for key initiatives in install base management and entitlement efforts, ensuring alignment with business objectives and delivering measurable outcomes
Education
York College of the City University of New York
Bachelor's Degree, Business Administration, Management
Skills
- Microsoft Office
- Market Research
- Sales Operations
- Customer Service
- Recruiting
- Marketing
- Public Speaking
- Event Planning
- Account Management
- Employee Training
- Salesforce.com
- Project Management
- Strategic Planning
- Project Planning
- Training
- Powerpoint
- Microsoft Excel
- Program Management
- Microsoft Word
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