Alvin Trinh

WORK HISTORY

SKILLS

ABOUT ALVIN TRINH

Managing a global team of 15+ team members from US, Mexico, Romania and India to support 15+ clients.• Identifying tasks for L1 team members.• Ensure the team members are using best practices for the servers.• Took a training in Red Hat OpenStack.• Working on evaluating Puppet to for server configuration management and automation.• Responsible for direct customer communication, working closely with other operations technical teams, service management teams, customer delivery managers and client executive.• Take primary responsibility for managing day-to-day operations of the Unix/Linux team.• Serve as a point of escalation for customers and internal stakeholders• Identify needs, prioritizing operational requirements, and allocate resources as appropriate • Provide leadership and expertise to establish and develop a solid understanding of the technical process management within Unix/Linux team.• Work with customers and internal teams to define problems, analyze proccesses, identify and document improvement opportunities, and implement improvements in service operations• Participate in interviewing and hiring new team members, developing and mentoring team members, and perform mid year and year end reviews.• Assist with the management and support of Unix/Linux servers for 15+ clients with UNIX/Linux servers.• Enforce the team to follow guides to implement best practices, develop efficiencies, standardization and area for improvement.• Review Incident management ticket reports regularly to ensure we are not going to miss SLA’s.• Using BMC Remedy, Service Now and Footprints for ticketing.• Participating in new deal review.