Alvin Sinlao
Technical Service Desk @Unisys
Signup · Get unlimited contacts
WORK HISTORY
Technical Service Desk @Unisys
Salt Lake County, UT, US
Handles moderately complex hardware, software, application, network, and user administration requests.Involves problem-solving, utilizing experience to make judgments, and escalating complex issues to other teams or vendors.Provided support to entry-level agents or L1. Assign the appropriate support group to requests and incidents. Serve as a single point of contact for issues and events that are recorded. Completing the necessary diagnostics will start the problem management cycle.Provide customers with a reference number for their request or issue. Recognize the different media outlets that communicate with the Service Desk. Provide excellent and insightful customer assistance to multiple clients.
EDUCATION
University of the East
Bachelor of Science - BS
Emilio Aguinaldo College
Bachelor of Science - BS
Our Lady of Fatima University
Bachelor of Science - BS
St. Anthony Montessori - Integrated School
High School Diploma
ABOUT ALVIN SINLAO
I’m a seasoned professional with a diverse background spanning several years in IT and customer support roles. My experience includes working as an IT Help Desk technician, IT Specialist, Technical Support agent, and Customer Service Representative, all within fast-paced environments—especially in call centers. I’ve also held roles in Financial Processing and Accounts Receivable, giving me a strong foundation in both technical and administrative functions. During my professional career, I have always demonstrated the ability to solve complex issues, support end-users effectively, and maintain high levels of customer satisfaction. My tenure as an IT Specialist allowed me to shift to the role of a leader, where I successfully led teams, directed junior staff, and maintained smooth IT operations. Most recently, I assumed a management role as an IT Recruitment Specialist, where I worked for nearly a year leading recruitment strategies, coordinating with departments, and building good technical teams. I possess a well-balanced mix of technical acumen, people skills, and leadership experience—ready to respond and share expertise wherever needed
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.