Alvin Lobo

Head of Performance Management @Dojo

Cheltenham, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Oct 2020 — Present

Head of Performance Management @Dojo

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Bristol, GB

EDUCATION

2004 — 2007

University of Birmingham

Bachelor of Science (BSc), Mathematics

SKILLS

Lean Process ImprovementResource PlanningStakeholder EngagementProject ManagementLean OperationsCommercial InsuranceBusiness AnalysisData AnalysisGeneral InsuranceStakeholder ManagementTeam LeadershipTeam ManagementProcess AutomationChange ManagementProject DeliveryLeadershipRobotics AutomationBusiness TransformationCustomer ServiceManagementInsuranceProject PlanningUnderwritingPeople DevelopmentProcess Improvement

ABOUT ALVIN LOBO

Innovative and driven Senior Operations Manager with extensive Contact Centre management experience for a global financial services brand. Leading a multi-site department, as well as designing and implementing top 3 strategic initiatives, I am incredibly passionate about improving the customer experience to increase performance and customer retention. Achievements include innovative solutions driving Customer journey improvements, enhancing digital capabilities and delivering significant operational efficiency. Key skills include Leadership, People Development, Robotics Automation, Resource Planning, Continuous Improvement and Change Management

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