Alvin Jones
Relationship Manager i Major Accounts Services Client Loyalty - South up Market Region @ADP
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WORK HISTORY
Relationship Manager i Major Accounts Services Client Loyalty - South up Market Region @ADP
Provides client-focused solutions utilizing accumulated data analytics in support of increased engagement and client experience • Develops and enhances strategic business partnerships by building trust with our client\'s key decision-makers to drive client retention/improve loss prevention • Possesses a complete understanding of our client\'s business objectives, strategic direction, and requirements to proactively demonstrate and deliver increased value through the client\'s life cycle • Maintains a comprehensive understanding of the entire ADP product suite and coordinates communication among the various business partners • Determines the components of projects and prepares a comprehensive project plan and scope of all required activities. Communicates status and next steps to the client and appropriate internal ADP partners • Identifies new service and/or product opportunities and coordinates as necessary with Sales. Performs strategic account review with the client to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities • Adheres to standard ADP tools and processes (i.e, tracking calls in CRM System, case management, etc.) for recording and responding to service activities (i.e, clients visited, presentations made, etc.) • Produces detailed trip reports and distributes them to all appropriate parties. Partners with internal ADP business partners as required, to enable seamless delivery of ADP Services and strategic planning ALVIN JONES CONTINUED • Mentors and coaches less tenured or newly hired Account Manager associates on product knowledge, process and procedures, and relationship skills. Performs other related duties as assigned
EDUCATION
University of Phoenix
Bachelor's degree, Business Administration and Management, General
University of Phoenix
Master's degree, Business Administration and Management, General
ABOUT ALVIN JONES
Client-focused account management specialist with a proven record of success delivering…
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