Alvin Franklin
- Role
- Organizational Change Management Consultant at Tata Consultancy Services
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Alvin Franklin
As an experienced OCM Consultant at Tata Consultancy Services, I specialize in leveraging…
Experience
Organizational Change Management Consultant
May 2023 — Present
Key client: Walgreens• Onsite development and delivery of OCM Consulting Solutions for clients globally• Support the development of OCM deliverables and activities for technology-enabled programs and stand-alone OCM projects• Contribute to the development of project plans, timelines, and work estimates• Clarify, prioritize and manage personal work plans• Understanding business process and technology changes into specific OCM programs, activities, and tasks• Contribute to the development and management of OCM metrics, driving program effectiveness and client satisfaction• Provide highest level of service to clients, supporting overall Customer Satisfaction Survey scores• Contribute to the development of responses throughout the client sales lifecycle• Support the growth of the OCM practice through contributions to methodology, collateral, and intellectual capital Supervisory / Managerial
Skills
- Consultant Vendor Selection
- Customer Relationships
- Coaching
- Change Management
- Interviews
- Business Process Improvement
- Management
- Performance Management
- Software Documentation
- Emr IT Trainer
- Quality Assurance
- Software Implementation
- Customer Service
- Training
- Management Consulting
- Cross-Functional Team Leadership
- Sharepoint
- Troubleshooting
- Business Analysis
- Call Centers
- Vendor Management
- Team Building
- Instructor-Led Training
- Emr
- Crm
- Business Intelligence
- Healthcare Administration/Methodology
- End User Training
- Human Resources
- Post-Implementation Support
- Ehr
- Analysis
- Sdlc
- Call Center
- Consulting
- Sales
- Leadership
- Strategic Planning/Analysis
- Process Improvement
- Program Management
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