Ana Constantino
Senior Program Manager and 2-time founder skilled in cross-cultural facilitation.
- Role
- Program Manager - Growth - Tech Partnerships at Intuit Mailchimp
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Ana Constantino
Senior Program Manager with 20 years driving partner ecosystems, strategic programs, and…
Experience
Program Manager - Growth - Tech Partnerships
Jan 2025 — Present · New York, NY, US
Lead global onboarding enablement programs that increased Mailchimp’s integration adoption by 10% in 60 days, driving MRR growth from connected accounts. Assessed customer success operations, identified gaps, and designed scalable solutions combining product training, incentives, and ongoing support through knowledge hubs and live office hours.Trained 130+ agents via a train-the-trainer model and embedded integration guidance into onboarding workflows for consistent, high-quality experiences. Established continuous knowledge sharing with BPO teams and collaborated cross-functionally with Product, L&D, Analytics, Marketing, and partners to drive process improvements and lasting behavioral change.Use Agile and data-driven methods to track KPIs, validate results, and optimize programs for sustained impact.
Education
UERJ
Graduate, Project Management
2006 — 2007
ESPM
Bachelors of Science, Advertising and Marketing
2002 — 2005
MIT Professional Education
Certificate, Product Management
The New School
Entrepreneurship
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