Muhammad Altamash Usman

Operations Associate @Standard Life Uk

Edinburgh, GB

Conducted in-depth analysis using SPICE and STREAM to identify drawdown requirements, determine investment types, and assess fund disinvestment needs, ensuring accurate and efficient processing of tax-free cash or income payouts.• Collaborated with the Financial Crime Unit to analyse and report potential Money Laundering activities, while also verifying and updating customer bank information through Call Validate, maintaining compliance and data integrity in MainFrame.• Assessed customer pension details across multiple financial institutions to determine if a Lifetime Allowance (LTA) check is required before processing payments, ensuring compliance with regulatory requirements and accurate payment execution• Partnered with the Retail SIPP and Trades department to streamline operations, successfully reducing tax-free cash and income queues by 20% in August 2024 and optimising payment decisions between CHAPS and BANCS to enhance overall customer