Al-Taimee Hassan

Ticket Resolution @Detroit Lions

Detroit, MI, US

Working directly with Ticket Office Supervisors (Ticket Services & Ticket Fulfillment and Distribution) to ensure that all ticketed fans have an enjoyable experience at gate entry.Efficiently and proactively facilitating in-person customer/client services at gate entry.Primary point of contact for all in-person customer service ticket authentication support during event entry.Completing required ticket authentication research.Efficiently troubleshooting, resolving, and documenting ticket delivery/scanning service cases at the entry gate.Ensuring escalated customer service issues are efficiently resolved, documented, tracked, and properly escalated to ticket office lead support and management.Demonstrating proactive awareness of ticket entry activity to ensure proper staff coverage throughout the duration of the event.Assisting with handheld scanner distribution, collection, and hardware auditing post-event.

Wayne State University College of Engineering

Bachelor of Science - BS, Computer Science

Cass Technical High School

High School Diploma, Chemical Biology