Altaf Shaikh
London Market_ Llyods of London, MGA/U, Speciality Risk, Wholesale and Retail Insurance/Re/Broking_CertCII_PMP_LSSBB_RPA_PRINCE2_ISO_GDPR_IIM Indore Alumni (Strategist|Operations|Visionary|Servant Leader)US Visa
- Role
- Sr Operations Practice Leader at EXL
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Altaf Shaikh
Strategic Leader with 22 Years of experience in exceeding strategic business objectives ensuring consistent achievement of all Financial and Operational KPIs. Key Forte - Manage, inspire and motivate a number of AVPs (Associate Vice Presidents) to ensure Operational Excellence, High Employee Engagement and Service improvement.Knowledge Credits-1.Chartered Insurance Institute- Cert CII Certified (I10)Insurance Broking Fundamentals-(LM1)London Market Insurance Essentials -(LM2) London Market Insurance Principles and Practices 2. Indian Institute Management Indore - Strategic Thinking 3. PMP, PRINCE2, LSSBB - Certified 4. GDPR Certified5. ISO 27001:2013 - Lead Auditor6. BPO Lead Certified7. ITIL V38. Ui Path Academy- RPA Implementation Certified Program Level- RPA Solution Design Certified- RPA BOTs Pricing & Licenses renewal Certified - CBA9. Australia, US & UK Visa HolderKey Traits-1.Acts Strategic and Leads by example2.Proof Of Concept to Proof Of Value3.Known for Managing - Large Scale Service Delivery Teams across 3 Locations4.31 Transitions of the Business from Home Office5.Known for leading high engaging teams. Talent Acquisition, Development and Retention6.Strong Retention - Associate, Clients & Revenue7.P&L Management & Cost Controls/Redirection8.Project & Program Management9.Product (Tech) & Service Collaboration to drive digital transformation and efficiencies Aligning Operations Goal to Business based outcome Goal10.NPS, VOC and CSAT Champion11.Six Sigma and TQM12.Known for Rolling Out Pre-Sales Strategies13.Implementing Cross Selling Strategies14.Business Intelligence & Analytics15.Data Modelling and Data Science16.Planning, Forecast - Budgets and Production/Volumes17.Strong Employee Engagement and Connect18.Nurture Talent & Development - Training19.Hiring Needs, Appraisals, Cross Training20.Individual Development Plan and Performance Mgmt.21. led BCM and ISMS functions Recognition For-1.One tribe award winner at Gallagher - 2022 (Felicitated by Pat & Tom Gallagher)2.Highest Kenexa Employee Engagement across Gallagher - 20183.Large Scale Transitions - 2018 to 2020- Transition of 31 UK Branches to Offshore Shared Services Center4.Automate Product to enhance Employee & Customer Experience via RPA5.Coveted Leadership Award - 20186.GOAL Award, the highest award at ADP for driving and delivering business results7.Large Scale Technology Migration Programs-Successful set up of Robotics Operations Center8.TQM - 2020
Experience
Sr Operations Practice Leader
Sep 2025 — Present · Pune Division, IN
Sr Operations Practice Leader, leading Commercial and Specialty insurance (Syndicate, Insurers, MGA, Reinsurer, Brokers) cluster of accounts - London Market, Llyods of London and Company Market.
Education
St Vincent High School
Higher Secondary School, Accounting and Business/Management
2003
Chartered Insurance Institute
I10 , Insurance Broking Fundamentals
DNV GL Training
DNV - ISO 27001:2013 Certified Leader, ISO 27001:2013 - ISMS, ISO Controls & Standards, SOC1, SAS 70 & BS7799
2017 — 2018
QAI BPO/KPO Lead
Associate Degree, Operations Management and Supervision
2010 — 2011
Project Management Institute
Project Management Professional , Project Management
Chartered Insurance Institute
London Market Insurance , Llyods and London Market
Council for Six Sigma Certification & IASSC Lean Six Sigma Certification
Green Belt Certification, Lean Six Sigma
Council for Six Sigma Certification & IASSC Lean Six Sigma Certification
Yellow Belt Certification, Lean Six Sigma
2020 — 2021
UI Path Academy
Diploma of Completion - RPA Implementation Methodology, Robotics Process Automation and Artificial Intelligence
2018 — 2019
Chartered Insurance Institute
Cert CII, UK Insurance
Savitribai Phule Pune University
Bachelor of Commerce (B.Com.), Banking, Corporate, Finance, and Securities Law
2004 — 2006
DNV GL Training
Data Privacy and General Data Protection Regulation , GDPR EU and Complaince
2018 — 2018
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