Altaf Shaikh
Client Success | Operations Management | IoT & Tech-Driven Solutions | Logistics Visibility | B2B Account Leadership
- Role
- Division Head Telematics at Elixia Inc
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Altaf Shaikh
I am a seasoned customer success and operations professional with over 10+ years of experience in technology-driven services, client onboarding, and cross-functional team leadership across diverse industries.Currently heading the Telematics division at Elixia Inc, I lead a high-performing team to ensure real-time visibility of vehicles, temperature, and SLA adherence for enterprise clients. I specialize in client onboarding, service delivery, and optimizing cold chain logistics using advanced IoT solutions.With a strong grip on Microsoft Excel, CRM platforms, and fleet tracking systems, I bring a hands-on approach to problem-solving, technical support, and data-backed reporting. My goal is to streamline operations, reduce downtime, and ensure service quality across fleets and distribution networks.I thrive on collaboration, customer satisfaction, and transforming technology into business value. Let’s connect if you’re passionate about logistics innovation or want to explore how visibility solutions can transform your operations.Core Competencies: SLA & Compliance Monitoring Customer Success Client Onboarding CRM Tools & Reporting API Integration GPS & IoT Monitoring Cold Chain Management Fleet Tracking Solutions Excel – VLOOKUP, Pivot, Filters
Experience
Division Head Telematics
Jan 2015 — Present · Mumbai, IN
Leading end-to-end customer success and service operations for a portfolio of clients.·Managing GPS tracking and temperature monitoring projects across vehicle fleets and cold storage facilities – PAN India·Overseeing primary and secondary cold chain movements for high-value clients and ensuring real-time visibility, transparency and productivity.·Supervising a team of 15+ members while handling annual billing of ₹3.5–4 crore.·Managing vendor relationships for hardware supply, SIM provisioning, and service support to ensure seamless project execution and timely issue resolution.·Ensuring SLA adherence, coordinating technical support, and driving proactive data monitoring to maintain service excellence.
Education
Dr. C. V. Raman University, Kota Bilaspur
Bachelor of Commerce - BCom
2012 — 2014
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