Altaf Raja

About Altaf Raja

Diploma holder and B.Tech graduate in Electrical Engineering with over 6+ years of proven expertise in the diesel engine and generator industry, specializing in BSIV & BSV, CPCB IV+ emission standards. Currently positioned as Senior Engineer Technical Customer Support & Dealer Management Professional with leading organizations including Cummins India Ltd and Kirloskar Oil Engines.Core competencies include:Troubleshooting & Maintenance: Skilled in diagnosing and resolving complex technical issues such as engine starting problems, load management, smoke emissions, hunting, overspeed conditions, voltage fluctuations, and alternator voltage generation.Technical Expertise: Proficient in Cummins & Kirloskar controllers and customer-specific control panels, with hands-on experience in synchronization operations and advanced electrical systems.Customer Support & Training: Adept at conducting structured customer training on engine and alternator maintenance, focusing on preventive strategies to reduce failures and optimize performance.Crisis Management: Recognized for outstanding client support during critical situations, including pandemic lockdowns, showcasing strong problem-solving skills, adaptability, and a customer-first approach.Passionate about continuous learning and technical advancement. Outside work, I enjoy reading, watching educational content on YouTube, jogging, and spending quality time with family.

Experience

1. Assistant Area Manager

   Mahindra Group

   Jan 2026 — Present · Patna, IN

   As an Assistant Area Manager – Customer Support, I manage end-to-end service dealer operations and provide comprehensive technical and operational leadership across the entire Bihar region.I handle direct OEM and GOEM coordination, ensuring smooth alignment between internal teams, service dealers, and OEM partners. I actively monitor and control open complaints for Leading Retail and fleet customer operations for major corporate accounts such as HDFC, ICICI, City Kart, Utkarsh Bank and rental partners, ensuring effective management of in-scope and out-of-scope services and Industrial Engine, ensuring timely resolution within SLA and improving customer satisfaction.I provide advanced technical support to service dealer engineers and customers through remote diagnostics as well as on-site intervention, particularly for diesel engines across multiple applications. I also lead technical training programs for service engineers and dealer managers to strengthen troubleshooting skills, product knowledge, and service quality.My responsibilities include Service Dealer claims management and commercial settlement for both Retail and IE segments, ensuring accuracy, compliance, and timely closures.Additionally, I conduct and lead MOM reviews with Service Dealers and OEMs, driving action closure, performance improvement, and operational discipline across the Bihar territory.

Education

• Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV), Bhopal

  Diploma , Electrical engineering

• Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV), Bhopal

  Bachelor of Technology - BTech, Electrical engineering