Alphonse Charrin
Project Management Reporting to the Crm (Salesforce) and Outbound Omnichannel Product Owner @Veolia
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WORK HISTORY
Project Management Reporting to the Crm (Salesforce) and Outbound Omnichannel Product Owner @Veolia
Attached to the Outbound Omnichannel Product Owner, I ensure the support for the deployment of targeted topics around:Consumer communications and the harmonization of omnichannel journeys:Framing and prioritizing the need for communication tool improvements, participating in their implementation, and supporting user change management.The Selfcare acceleration plan and CRM (Salesforce) evolution:Contributing to the scoping of CRM developments and monitoring their implementation, participating in backlog management, and tracking key indicators.Defining and prioritizing use cases that will feed into the AI roadmap for the Consumer Division, as well as identifying stakeholders (business leads, IT or Data teams, partners).My tasks include:Project management:Acting as Product Owner (Digital Product Manager) in collaboration with IT teams.Organizing workshops to define communication needs to be created or modified.Framing and measuring project impact (context/challenges/objectives.).Planning and monitoring project progress (quality, timelines, and costs).Organizing and contributing to change management support during project deployment.Needs assessment and formalization.Monitoring implementation (participation in Sprint Planning, Sprint Review, user acceptance testing.).Risk evaluation and proposing corrective measures.
EDUCATION
Saint Louis de Gonzague-Franklin
Baccalauréat Section S (High School Diploma) Mathematics and Physics with Merit distinction
Saint-Jean de Passy
Elementary and Middle school
SKEMA Business School
Master's degree, French Grande Ecole de Commerce, Business and Management
Saint-Jean de Passy
equiv to a US Bachelor's degree, Preparatory course to the "Grandes Ecoles" selective entrance examination
ABOUT ALPHONSE CHARRIN
I am seeking a position in Project Management, related to CRM tools and/or digital marketing. Please find my resume below. For any further information, feel free to contact me! a••••••••@outlook.com
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