Alphonsa M C

About Alphonsa M C

With over 8 years of experience as an Operations Manager, I have developed a strong foundation in managing operations across the agriculture and banking sectors. Currently serving as an Operations Manager at CSB Bank, I oversee the entire operations of multiple branches, ensuring compliance, managing documentation, and mitigating fraud risks. My expertise includes loan processing, customer account management, vaulting, and coordination with sales and relationship managers. Previously, I was an Operations Manager at Axis Bank, where I successfully handled Agri and MSME loans, managed documentation, and ensured smooth operations for month-end closures. My ability to streamline processes, maintain regulatory compliance, and resolve complex issues has consistently driven operational efficiency and customer satisfaction.

Experience

1. Operations Manager(Agriculture)

   Csb Bank

   Oct 2019 — Present · Kozhikode, IN

   Responsible for the entire operations of the business vertical of the branches attached to the cluster. Document execution, creation of charges, account management, follow up and collection of the dues on due dates Scrutinizes the documents for the correctness of the execution and checks if are as per policy of the bank. Thereby ensure good and straightforward customers for the bank and discourage chances of fraud Attending customer’s queries regarding their closure loans and Issuing “No Objection Certificate” after the closure of loans One of the Key custodians of Branch Vault. Vaulting of customer\'s original property documents and releasing the same on closure and pre-closure of loan as per process. Coordinating with Sales Managers / Relationship Managers of different Products for closing the month end without any escalation

Education

• Tamil Nadu Agricultural University

  Bachelor's degree