Alpesh Suhagiya

Unified Communications || Enterprise Voice || Microsoft Teams || AudioCodes SBCs, ARM, OVOC & Device Manager Pro || Five9 Cloud Contact Center ||

Role: Assistant Consultant at Tata Consultancy Services
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

Experience

Assistant Consultant
Tata Consultancy Services
May 2024 — Present · Bengaluru, IN
Working on Migration project from IPPBX to Microsoft Teams/ AudioCodes infra.2. Working as shift lead and handle all the technical escalations.3. Work closely with project team for smooth handover of a unified communications project.4. Work proactively to fix infra related issue via analysing monthly tickets for repeated issues.5. Manage technical aspect of a Microsoft Teams/ AudioCodes project transition.6. Generate and analyse monthly and weekly reports of Microsoft Teams/ AudioCodes for business infra.7. Working on dialysis with issue/implementation/project on below product for business infra.• AudioCodes SBC• AudioCodes Media Pack• AudioCodes OVOC (One Voice Operations Centre)• AudioCodes Device Manager Pro• AudioCodes Routing Manager (ARM)• Wireshark network trace troubleshooting• AudioCodes syslog viewer troubleshooting• Microsoft Teams Enterprise Voice / Direct Routing • AudioCodes SBCs and Microsoft Teams migrations• Any SIP phones / Teams Native desk phone (Poly/AudioCodes)- Troubleshooting / 802.1x / Proxy config/ etc.• Unified communications/ Conferencing project management• Change Management• Team Management• Escalation Handling• Customer Service and Support• Vendor Management

Education

Electronics & Communication Engineering
Bachelor's degree
2010 — 2014

Skills

Teamwork
Broadband
Technical Support
Java
Telecommunications
Networking
Ip
Siemens Hipath
Technical Leadership
Leadership

Contact information

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Work email
•••••@tcs.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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Experience

Assistant Consultant

Education

Electronics & Communication Engineering

Skills

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