Alpesh Hingu
First Line Manager at IBM
- Role
- First Line Manager at IBM
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Alpesh Hingu
Currently performing in IBM India Limited as First Line Manager for Data Center…
Experience
First Line Manager
Jun 2017 — Present · IN
IT Operational manager for shared services offered by IMI Network Team • Support managed hosting and application server support for Multiple Data Center of IBM.• Migration of customer form AT & T Data center to IBM for Green Field Project.• Provide 24/7 support to MH & AS customer, Managed Hosting and Application Support.• Manage team roster and staff availability for 24/7 support.• Cross functional co-ordination with multiple team for project handover and device implementation.• Supporting shared infrastructure projects of IBM under IMI network team with multiple technologies as Load balancing, F5 devices, Cisco.• Provides support to the preventive and predictive maintenance programs.• Performs periodic rounds of the health check and remediation of network devices for compliance activity.• Involve in Transition. Knowledge transfer for team members till project handover to BAU Team.• Develops a team of NOC/ SME / Operations engineers and manages their allocation to Projects.• Coordinate support administration with all internal and Third Party technical teams.• Able to handle Client communication and Escalation.• Incident, Problem, change management and tracking for early resolution.• Provide RCA for P1 incident and raise problem ticket.• Change authorization and representation in CAB call for change approval.
Skills
- Ospf
- Mpls
- Vlan
- Switches
- Routers
- Juniper
- Ip
- Cisco Technologies
- Vpn
- Wan
- Nms
- Cisco Routers
- Networking
- Troubleshooting
- Cisco Nexus
- Managed Services
- Optical Fiber
- Integration
- Technical Support
- Telecommunications
- Ss7
- Routing
- Ccna
- Computer Network Operations
- Network Design
- Juniper Technologies
- Open Shortest Path First (Ospf)
- Cisco Systems Products
- Multiprotocol Label Switching (Mpls)
- Internet Protocol (Ip)
- Juniper Networks Products
- Virtual Private Network (Vpn)
- Wide Area Network (Wan)
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