Alper Akar
Technical Customer Success Manager @Dell Technologies
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WORK HISTORY
Technical Customer Success Manager @Dell Technologies
As a Technical Customer Success Manager at Dell, I focus on proactive engagement to identify problems and facilitate the implementation of improvements for customers. This includes: Lifecycle Management: managing the lifecycle of eligible assets to ensure customers are getting the maximum value from their Dell technology. Technology Adoption Support: Early engagement with customers to support smooth and efficient adoption, demonstrate the value of Dell\'s proactive support models and contribute to education to unlock the value of Dell tools and technologies. Success Initiatives and Advanced Reporting: Communicate success initiatives to help customers achieve desired business outcomes, provide insights through IT optimization reports, and customize success plans based on customers\' goals. Renewals and Refresh Planning: Advise on renewal and refresh planning to help clients maintain a stable and reliable IT ecosystem while enabling further growth.The role also involves acting as a trusted advisor and advocate for customers, coordinating system maintenance, assisting during critical incidents, and providing proactive, data-driven recommendations to optimize the customer environme
EDUCATION
Deutsche Telekom AG
IHK, IT-Systemkaufmann
ABOUT ALPER AKAR
My name is Alper, I have a high affinity for IT and Management.I\'m determined and ambitious in my career, I always want to achieve the best results.My recent varied experiences helped me to develop the ability to quickly adapt to new circumstances and situations.SincerelyAkar Alper
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