Alpana Jamadagni
- Role
- Customer Support Engineer 2 at Anomali
- Location
- San Mateo, CA, US
- LinkedIn followers
- 500 followers
About Alpana Jamadagni
A result driven IT Professional with extensive experience in network analysis, design…
Experience
Customer Support Engineer 2
May 2021 — Present
Evaluating customer product adoption and understanding of Anomali products portfolio including various integrations for 3rd party SIEMs, detection/intrusion security products, proxies/firewalls and cyber security intelligence products * Responsible for providing technical support customers including troubleshooting on full range of Anomali products, SIEM integrations, debugging logs, collect data from server, monitor networks for outages and issues.* Responsible for triaging support cases and escalating to development group or product management team to achieve customer success.* Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.* Develop internal and customer facing troubleshooting wikis and FAQs, working on projects to improve our restful APIs with development team.* Responsible for positive customer relations by addressing problems and implementing successful corrective actions.* Partner with customers, end-users and resellers to implement strategies and solutions.*Provide pre and post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
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