Alpana Devi

About Alpana Devi

Global Customer Success Leader with two decades of worldwide impact across SaaS…

Experience

1. Senior Customer Success Manager (Apac)

   Redis

   Nov 2024 — Present · Karnataka, IN

   Redis stands as the industry benchmark for speed, scalability, and innovation—empowering businesses worldwide to achieve mission-critical outcomes.In my role, I partner with senior leadership to define and scale the Customer Success Management (CSM) function across APAC (Asia & India). This includes positioning Customer Success as a strategic advisory function that influences executive decision-making and drives enterprise-wide transformation.I lead a portfolio of high-value, multimillion-dollar ARR accounts, where my mandate is to ensure long-term revenue retention and expansion. By championing a Senior Executive-level value narrative, I help customers accelerate their market strategies while aligning outcomes to measurable business impact.My leadership is anchored in:Shaping strategy for scalable customer success models across diverse marketsDriving sustainable ARR growth and protecting enterprise valueEstablishing Customer Success as a trusted executive partnerBuilding high-performing teams that deliver data-driven insights and measurable resultsAt the intersection of growth, strategy, and customer advocacy, I am committed to transforming Customer Success into a revenue-generating powerhouse and a key driver of long-term enterprise value.

Education

• Indian Institute of Management, Kozhikode

  Advanced Strategic Management

• North-Eastern Hill University

  Bachelor of Engineering - BE, Computer Science

• Kendriya Vidyalaya

  10 & 12th

Skills

• Migration Projects
• Project
• Lean Six Sigma
• Project Management
• Customer Service
• Program Management
• Server
• Iso Standards
• Leaders
• Powerpoint
• Analytics
• Team Management
• IT Service Management
• Prince2