Alpana Arora

About Alpana Arora

Over 25 years of executive management and key leadership responsibilities Responsible for the ownership, strategy and direction of Digital Customer Systems Develop and deploy strategic Account Management models Manage global teams across the US and overseas to maximize cost models and profit Drive Voice of Customer programs and Customer Success across the company Strong empathy for customers AND passion for revenue and growth with a deep understanding of value drivers in recurring revenue business models Possess strong business acumen and its application to drive business solutions Drive key performance metrics on behalf of the business Effectively communicate with associates and senior management on vision, strategy and plans Develop and motivate high performing teams to deliver projects on time and within scope Drive for continuous improvement in operational efficiency of the department and across the broader organization Proactive management of all accounts including member owners and key accounts Develop and maintain post sale contacts with all clients to ensure long term relationships and retention Lead facilitation sessions across the company on key customer initiatives Present to key executive management on course corrections on a monthly basis Responsible for onboarding, training, retention and maximizing product usage with client base Proactively diagnose the analytical requirements of the account and delivery organization as well as the business units; design and deliver reporting to meet their requirements Assist in all facets of sales planning, inclusive of regular updates to quotas, headcount and sales plan Enthusiastic and creative leader with the ability to inspire others Analytical and process-oriented mindset Excellent communication, training and presentation skills

Experience

1. Vice President and Gm, Commerce Enablement

   Bdx - Builders Digital Experience, Llc

   Jan 2020 — Present

Education

• The University of Texas at Austin

  Pre-Medical

  1987 — 1991

• Elsik High School

  Computer Science and Pre-Med

  1983 — 1987