Alpa Khatri
Engineering Leader @ PhonePe | Building Life and Health Insurance with Advisory Solutions
- Role
- Engineering Leader at PhonePe
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Alpa Khatri
Senior Engineering Leader with 17+ years of experience building and scaling multi-disciplinary engineering organizations across Web, Backend, Platform, System Integrations, AI initiatives, and Operational Excellence.Currently leading multiple engineering teams at PhonePe Insurance, owning delivery, platform strategy, AI adoption, and operational maturity for business-critical systems serving 10M+ users in a highly regulated FinTech and Insurance ecosystem.Known for building strong leadership benches, scaling teams through tech leads and managers, and partnering deeply with Product, Business, Compliance, and Operations to deliver predictable outcomes. Experienced in running platform and product teams simultaneously, balancing speed, reliability, and compliance.Previously led large-scale platform and data initiatives at Expedia and Tesco, shaping cloud-native systems, governance-aligned platforms, and event-driven architectures.
Experience
Engineering Leader
Jan 2022 — Present · Bengaluru, IN
Built modular, bottom-up platform frameworks for the Insurance BU—serving 10 M+ users—spearheading Customer Service Desk, insurance price hosting and AI-driven recommendation engines to drive a 20 % uplift in user satisfaction- Pioneered AI/ML adoption by leveraging LLMs and Agentic AI: built and trained a chatbot for agents (powered by past policy brochures) and championed Copilot integration in daily engineering workflows.Instituted robust operational governance—on-call rotations, end-to-end monitoring with alerting, and compliance-aligned audit processes—reducing MTTR by 40 % and maintaining 100 % audit adherence- Streamlined talent acquisition, AOP & organizational structures, and KPI-driven career development plans—cutting hiring cycle time by 25 %, bolstering technical bench strength, and improving team retention by 15 %.
Education
Rajasthan Technical University
B.E., Computer Science
2003 — 2007
Skills
- Oracle
- Requirements Analysis
- Jsp
- Agile Methodologies
- Sql
- Core Java
- Java
- Java Enterprise Edition
- Web Services
- Autosys
- Struts
- Db2
- Tomcat
- Pl/Sql
- Unix
- Sdlc
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