Alonso Miller
- Role
- Senior Principal Consultant at Genesys
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Alonso Miller
I am an expert in the contact center space as a technical and business consultant…
Experience
Senior Principal Consultant
Jan 2021 — Present
As a CCaaS/UCaaS Contact Center PS Practice Leader, I built and Designed the Professional Services Practice Service Delivery Playbooks for technical consultants, sales directors, and project managers in the modernization of expert led deployments of contact center solutions for enterprise organizations in healthcare, banking, credit union, and financial services verticals using Agile. Serving as a senior lead architect for our top Genesys enterprise customers implementing very large scale seats) contact center integrated with CRMs and cloud services in Banking, healthcare, pharma, retail, and government spaces; from designing call flows to coaching new implementation partners on the delivery of CCaaS in agile and evangelizing Genesys technologies.
Education
Ball State University
B.A., Telecommunications
2003 — 2006
Ball State University
Master of Science (M.S.), Information and Communication Sciences
2006 — 2012
Skills
- Network Administration
- Public Speaking
- Purecloud for Salesforce
- Reverse Proxy Servers
- Ivr Call Flow Design
- Technical Communication
- Instructional Design
- Salesforce.com
- Social Media
- Writing
- Networking
- Cloud Computing
- Acd
- IT Procurement
- Html
- Audiocodes Gateways
- Sales
- Linux
- Knowledge Management
- Security Protocols
- Software Documentation
- System Administration
- Technical Writing
- C++
- Servers
- Css
- Troubleshooting
- Human Factors Analysis
- Photoshop
- International Sales
- Dreamweaver
- Programming
- Session Border Controller
- Teaching
- Databases
- Cisco Technologies
- Cic for Salesforce
- Voip Protocols Sip
- Cisco Call Manager
- Project Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.