Alonso Silveira
Head of Customer Care
- Role
- Global Patient Care Lead Nam (North America) at Roche
- Location
- Carmel, IN, US
- LinkedIn followers
- 500 followers
Healthcare & Human ServicesView LinkedIn profile
About Alonso Silveira
Senior Service & Customer Experience leader with 28 years of experience across global…
Experience
Global Patient Care Lead Nam (North America)
Apr 2025 — Present
Education
INBRASC - Brazilian Supply Chain Institute
Bachelor of Administration
2011 — 2011
Faculdade Metodista Granbery
Bachelor of Administration
2000 — 2003
Colégio Técnico Universitário - UFJF
Technician
1995 — 1997
Fundação Getulio Vargas
Master of Business Administration (MBA)
2014 — 2015
Ohio University
Master of Business Administration (MBA)
2016 — 2016
Universidade de São Paulo
Mater Degree
2006 — 2007
Skills
- Healthcare
- Quality Management
- Sales
- Program Management
- Supply Chain Management
- Operations Management
- Six Sigma
- Product Launch
- Medical Devices
- Quality System
- Iso 9000
- Sap
- Sales Management
- Performance Management
- Crm
- Change Management
- Organizational Development
- Project Coordination
- Leadership
- Sales Operations
- Customer Retention
- Recruiting
- Customer Service
- Strategic Planning
- Procurement
- Projects Coordination
- Production Planning
- Manufacturing
- Process Improvement
- Supply Chain
- Customer Relations
- Outsourcing
- Team Leadership
- Inventory Management
- Coaching
- Marketing
- Management
- Team Building
- Quality Assurance
- Cross-Functional Team Leadership
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