Alonso Diaz de Leon Silva
- Role
- Sr Customer Quality Eng at Rivian
- Location
- Bloomington, IL, US
- LinkedIn followers
- 500 followers
About Alonso Diaz de Leon Silva
Mechanical engineer with an Electric & Electronic background at the automotive sector as…
Experience
Sr Customer Quality Eng
May 2023 — Present
Factory interface with key Commercial and Fleet customers to provide a premier customer experience. Through strong crossfunctional partnerships, ensure organizational allignment to achieve & overdeliver customer critical KPI\'s for their global fleet - Develop, track, and deliver Internal & external key KPI’s to ensure customer concerns are rapidly addressed & reduce overal warranty costs by working crossfunctionally with commercial and service organization to develop, retrieve, and utilize field data for continous improvement of our products- Ensure product and process teams at all reporting levels have clear understanding of field vehicle performance after-sales - Translate customer needs & expectations to interal product & process teams. Work as liaison between Vehicle Line (Program management), PD, Supplier quality, Operations, Manufacturing & launch teams to meet VOC- Establish strategic plans, policies, and procedures that supports business & technical portion of the business - Single point of contact for the day-to-day activities of customer-specific factory product quality inquiries-Develop cross functional plans to meet & exceed our customer’s expectations for overall quality and vehicle craftsmanship · Drive Prediction, Prevention, and Protection of quality issues and devise risk mitigation solutions by leading cross-functional teams - Assist with data analysis around campaign prevention and service bulletins
Education
Centro de Estudios Cientificos y Tecnologicos #8
Industial Maintenance Technician & High Shool diploma, High School Diplomas and Certificates
2006 — 2009
Université de Technologie de Troyes
Exchange Student on ERASMUS program, Mechanical Engineering
2012 — 2013
Instituto Politecnico Nacional
Mechanical Engineer with specialization in Industrial Manufacturing, Mechanical Engineering
2009 — 2013
Skills
- Strategic Planning
- Planificación Estratégica
- Microsoft Excel
- Ms Project
- Microsoft Word
- Business Strategy
- Project Planning
- English
- Target Driven
- Customer Service
- Microsoft Office
- Team Building
- Process Improvement
- Multi-Cultural Team Leadership
- Autocad
- Team Working
- Solidworks
- Negotiation
- Powerpoint
- Project Management
- Business Planning
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