Alona Ivanchenko

Medical Interpreter Multi-clinic Environment @Sandal Translation Services Ltd

Calgary, AB, CA

Interpret for patients in over 5 medical clinics: successfully facilitated communication for more than 50 patient interactions annually, ensuring clear understanding between healthcare providers and patients across various specialties.Deliver high-quality consecutive interpretation services: provide in-person, telephone, and virtual interpretation in English, Ukrainian, Russian, and German, achieving a 98% accuracy rate in translating complex medical terminology. Adapted language solutions to meet the specific needs of patients, ensuring their comfort and understanding during consultations and treatments.Maintain strict compliance with privacy and confidentiality policies: manage the interpretation needs of over 50 personal and corporate clients, maintaining a 100% compliance rate with HIPAA and other privacy regulations. Ensured that all patient information was handled with the utmost discretion and confidentiality.Showcase cultural sensitivity and accuracy: demonstrate a high level of accuracy and cultural awareness, achieving a 99% satisfaction rate from patients and medical staff. Successfully navigated a wide range of accents and speech patterns, ensuring that all parties felt heard and understood.Resolve patient conflicts and concerns: proactively address and resolve conflicts and concerns that arose during treatment, contributing to a 95% patient satisfaction rate. Acted as a mediator between patients and healthcare providers, ensuring that patient needs were met and that treatment plans were fully understood.