Alok Kumar Paliwal

About Alok Kumar Paliwal

Global Practice Head with experience in IT Service Management, ServiceNow, Service Integration & Management (SIAM), IT Service Design & Governance, IT Service Portfolio Rationalization, ITSM Automation, Employee Experience, Program & Project Management areas.Areas of expertise range from Pre-sales, Solution Architecting, Product Management, GTM, Product Designing, Transformation & Transitions, Assessments, Operations, People Management, Recruitment, Trainings etc.Establishing practices/COE/teams from scratch and making them profitable interests me a lot. Love to challenge the status quo and take risks.

Experience

1. Vice President & Global Practice Head - Esm & Servicenow

   Visionet Systems Inc.

   Jul 2025 — Present · Delhi, IN

   Vice President and Global Practice Head - Enterprise Service Management & ServiceNow

Education

• Kota Engineering College

  BE, Electronic Instrumentation & Control

  1999 — 2002

• Birla Institute of Management Technology

  PGDBM, Operations and Marketing

  2003 — 2005

• APMG

  ITIL v3 Expert, ITIL

  2012 — 2012

Skills

• Remote Infrastructure Management
• Customer Relationship Management (Crm)
• Service Delivery
• Global Delivery
• Team Management
• Configuration Management
• Bmc Remedy
• Transition Management
• Solution Architecture
• Project Management
• Service-Level Agreements (Sla)
• Asset Managment
• IT Operations
• Project Delivery
• IT Infrastructure Management
• Business Process
• IT Outsourcing
• Release Management
• Service Management
• Service Desk
• IT Service Management
• Change Management
• Event Management
• Incident Management
• IT Strategy
• Vendor Management
• Problem Management
• Pmp
• Crm
• Itil
• Pre-Sales
• Infrastructure
• Itil/Itsm Functional Consulting
• Asset Management
• Resource Management
• Sla
• Itil Certified
• Management
• Process Consulting
• Requirements Analysis