Alok Mishra

About Alok Mishra

Certified technology leadership professional with 20 years of experience in directing prestigious projects and programs. Sr. Technical Manager in the Telecom domain leads projects, teams, and technical strategy across areas like architecture, software development, and infrastructure, deployment, with a focus on meeting business objectives, ensuring high-quality service delivery, managing vendors, and fostering team growth.Strong functional knowledge in Mobile Agent Software such as Subscriber Management, Catalog Management (PCAT), Promotions, Credit Check, Fraud Check, Cart, Insurance, Ordering flow (OMS), Billing, Provisioning. Manage full project lifecycle (SDLC) — from planning to execution and support. Lead end-to-end program planning, execution, and delivery aligned with organizational goals. Manage cross-functional teams and stakeholders to ensure timely and high-quality outcomes. Develop program roadmaps, define milestones, and monitor progress against KPIs. Identify risks, issues, and dependencies; implement mitigation strategies to ensure smooth delivery. Monitor KPIs, budgets, risks, and ensure timely delivery. With a history of success in supervising, planning, and managing multifaceted projects and million-dollar budgets, he has a proven track record in software development, delivery excellence, technical project management, and team leadership. Got recognition as an \"All Star\" in 2021 from Telus International for continuous client appreciation. Core competencies include innovation, technology, continuous improvement, and transformations. Ensure compliance with telecom standards, security, and scalability requirements.

Experience

1. Principal Consultant

   Infosys

   Sep 2024 — Present · Pune, IN

   Acted as the primary liaison between clients, product owners, and senior management, delivering clear communication on project progress, risks, and mitigation strategies.• Directed end-to-end execution of the Anytime Upgrade (AU) feature, enabling customers to seamlessly access Spectrum Mobile Repair and Replacement (SMRRP) insurance with purchased devices.• Led cross-functional coordination and provided strategic support during the New Product Introduction (NPI) launch, ensuring smooth rollout and stakeholder alignment.• Managed full project lifecycle (SDLC) for PCAT and CART modules, from planning and requirement analysis through execution, testing, deployment, and post-launch support.• Provided leadership to a 20-member team including Java developers, architects, and technical leads, driving delivery excellence and adherence to technical standards.• Conducted performance evaluations, career development planning, and technical training initiatives to strengthen team capabilities.• Oversaw project planning, execution, and delivery of Java-based solutions on time and within budget, balancing technical feasibility with business priorities.

Education

• Sikkim Manipal University - Distance Education

  Master of Business Administration - MBA

  2009 — 2011

• Indira Gandhi National Open University

  Master's Degree, Computer Science

  2002 — 2005