Alok Khandelwal

About Alok Khandelwal

CRM & Technology Consulting leader with over 21 years of experience in designing enterprise scale products and solutions.• Have successfully initiated and driven Salesforce partner and consulting programs at various tiers as the Practice Head across organizations ensuring consistent growth in revenue, team and technology capabilities.• Have strategized and led Salesforce based solution roadmap for internal as well as customer/partner Sales and Services organizations ensuring optimization of products, team and operational efficiencies.• Strong solution design experience on Salesforce platform along with design of AppExchange products and business accelerators with defined limitations and processes. Have taken several apps to AppExchange so far.• Conceptualized and designed a complete end-to-end Field Sales Solution which is live on AppExchange.• Conceptualized and designed a complete end-to-end Loan Origination, Operations and Collections Management solution which is live on AppExchange.• Conceptualized and designed a complete end-to-end Remote Workforce Management solution which is live on AppExchange.• Conceptualized and designed a complete end-to-end Field Service solution which is live on AppExchange.• Conceptualized and designed a complete Enterprise HRMS, Project Management and Recruitment solution which is also live on AppExchange.• Strong experience in driving Consulting, Sales, Pre-Sales functions as well as mentoring sales, marketing and technology teams for Salesforce practice.• Have led 200+ small-mid-large-scale implementations end-to-end, delivering success and cost savings to the customers spanning across multiple geographies and Salesforce products and many smaller engagements and projects.• Conceptualized and Designed several Assets and Accelerators for faster solution based sales, targeted for specific industry verticals and business problems.• Corporate trainer and Community Speaker for Salesforce, ServiceMax and other functional consulting skills.• Seasoned IT leader with strong Project management, People management and Client stakeholder management skills to successfully sustain and manage long term relationships with clients.• Business Problems Solver via Technology Solutions.• Experience on engagements from different domains including Logistics, Healthcare Services, HR, Real Estate, Hi-Tech, Financial Services, Manufacturing, Medical Alarms, Field Service, Hospitality, Professional Services, Media and Publishing, Publishing, Energy Trading and Risk Management (ETRM) and IT Consolidation.

Experience

1. Founder

   Cloudniche Consulting Services

   Aug 2024 — Present · Gurugram, IN

   Building CloudNiche, an initiative to address the challenges faced in the CRM industry for Skills, Consulting and Enablement at various levels.We are also expanding into Implementation and Managed Services along with Products on Salesforce platform to solve business challenges. Focusing on offerings within the Salesforce ecosystem currently with plans to expand into additional areas in the future.

Education

• Central Academy, Kota

  CBSE - AISSCE(12th)

  1998 — 2000

• Visvesvaraya Technological University

  BE

  2000 — 2004

• St. Anselms School, Alwar

  CBSE - AISSE(10th)

  1986 — 1998

Skills

• Team Management
• Software Design
• Zuora
• Web Services
• Field Service Management
• Software Development Life Cycle (Sdlc)
• Sdlc
• Solution Architecture
• Scoping & Estimation
• Web Applications
• Design Patterns
• Customer Relationship Management (Crm)
• Pre-Sales
• Servicemax
• Asp.net
• Eclipse
• Informatica on Demand
• Requirements Analysis
• Cloud Computing
• Requirements Gathering
• Agile Methodologies
• Management
• Salesforce.com
• Corporate Training
• Technical Solution Design and Development
• Ajax
• C#
• .net
• Global Client Management
• Managing Project Deliverables and Team
• Software Project Management
• Crm
• Javascript
• Software Development
• Apex Programming
• Force.com
• Visual Force
• Business Analysis
• Consulting