Alok Umarjeet
WFM & Capacity Planning Specialist | Scaling Global Operations | Forecasting, Staffing & Efficiency Optimization
- Role
- Senior Capacity Planning Manager at Akamai Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Alok Umarjeet
Workforce Management and Capacity Planning professional with strong experience in forecasting, staffing strategy, and scaling operations across complex environments. Proven track record of supporting agent operations, improving forecast accuracy, optimizing costs, and consistently meeting SLA targets.Known for a data-driven, business-first approach, partnering closely with Operations, Finance, and Leadership to translate demand into actionable workforce plans. Comfortable working hands-on with data and presenting clear, strategic insights to senior stakeholders.Core skills: Workforce Forecasting | Capacity Planning | Staffing Models | Scenario Planning | SLA & Cost Optimization
Experience
Senior Capacity Planning Manager
Mar 2026 — Present · IN
Education
Indian Institute of Management, Lucknow
Master of Business Administration - MBA
2019 — 2021
B.D. Public School
AISSC 2010 CBSE, SSE
2000 — 2010
National Institute of Technology Karnataka
Bachelor's degree, Mechanical Engineering
2013 — 2017
Patna Muslim High School
Intermediate of Science, BSEB, Intermediate of Science
2010 — 2012
Skills
- Microsoft Excel
- Powerpoint
- Microsoft Powerpoint
- Technical Data Analysis
- Ees
- C++
- Mechanical Engineering
- Autocad
- Ptc Creo
- Engineering
- C
- Programming
- Qblade
- Microsoft Office
- Catia
- Economic Data Analysis
- Teamwork
- Team Management
- Matlab
- Bulk Database
- Creo Parametric
- Data Analysis
- Project Management
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