Alok Srivastava
Service Manager @Amco Batteries Ltd
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WORK HISTORY
Service Manager @Amco Batteries Ltd
Lucknow, IN
Provided technical direction to technicians at the site to handle after-sales and support for Service Calls across Central and eastern U.P; reduced response and resolution time; resolved 12+ inbound service requests daily\\\\nIncreasing the distribution, width, depth and appointing new Retailers for 2 Wheelers and 4 Wheelers batteries; contributed to all secondary sales of 2W and 4W batteries\\\\nImplemented dynamic process strategies that resulted in warranty control; effective Warranty Analysis\\\\nContributing to the ongoing improvement of warranty processes, systems and approach; designed action plan for reduction of High warranty dealers\\\\nReduced branch warranty costs by INR 10 lacs every year (2% for 4 wheelers; 1% for 2 Wheelers and 2% for USP); made complete settlement OEM claim in the Central Rajasthan area for consecutive 7 years since 2002\\\\nManaged customer relations with Dealers, Distributors and end-users while maintaining a high customer satisfaction rate; organized Sub Dealer Meet, and Mechanic Meet to educate distributors and OEM dealers on battery handling\\\\nDeveloped sales strategies for existing accounts, while identifying new business prospects\\\\nManaged relationship with distribution channel partners and determined proper sourcing methods depending on product category and discount margins\\\\nProvided training for service force/customers, and dealers on product, technology, equipment and safety. Inspected and monitored work areas; examined tools and equipment to follow safety rules\\\\nSurpassed monthly sales goals consistently by an average of 10% with innovative OEM sales promotion activities - Free Service Camp, Garage Meet\\\\nSuccessfully developed strategy to drive sales growth throughout territory. Increased client base and turned negative sales trend with product meets / promotional events\\\\nConsistently achieve sales objectives through effective account management & customer satisfaction\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Lucknow University, Lucknow
Bachelor of Science - BS
ABOUT ALOK SRIVASTAVA
A versatile, skilled and self-directing professional with 20+ years of progressive experience in Lead Acid Battery Service & OEM Sales Operations. Offering robust organizational and problem-solving skills coupled with a passion for technology - 2 Wheelers, 4 Wheelers and Inverter Batteries. Immense ability to drive warranty control and warranty analysis. Consistently commended for reducing warranty for high warranty dealers. Proven mentor trainer and director of multidisciplinary teams in line with aggressive performance metrics. Enhances service center reputations by accepting ownership for accomplishing new and different requests; constantly explores opportunities to add value to job accomplishments. Familiarity with dealer service operations. Good communication skills for contact with dealers, customers and end-users, the ability to interact with tact and courtesy and maintain a professional manner.
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