Alok Singh

About Alok Singh

Salesforce 7X certified Highly analytic and solution-oriented professional with 9+ year of the overall Salesforce experience.~ 1X Copado and 1X ITIL Certified.~ Experience in designing and developing Apex Classes, Visualforce pages, Apex Triggers, lightning components, and salesforce communities.~ Experience of working with Agile and Scrum Methodologies.~ Experience in the Administration part of salesforce as well.~Telecom, banking, Health industry experience.~ Good understanding of SOQL.~ In-depth technical skills with extensive programming experience.~ Experience in Salesforce Development, Salesforce LWC, Salesforce Lightning.~ Worked on Sales and Service life cycle model in Salesforce~ Implemented the Security Model (Object, Field & Record level) in Salesforce.com.~ Salesforce Administration and Creating Roles, Profiles, and Page Layouts.~ Strong practical expertise on Process Builder, Validation Rules, Roll-Up Summary, Workflows.~ Used Data loader for Data migration on force.com platform.~ Salesforce Reporting & Dashboards.~ Good interpersonal skills, committed, result oriented, hard working with a quest and zeal to learn new technologies.~ Deployment exp. via using of CI/CD pipeline, big bucket, ANT Tool CONSULTING COMPETENCIES-SFDC, Apex, Lightning framework, SFDC Triggers, SLDS, HTML, CSS-Tools: Eclipse, force.com IDE-Team player, Quick learner, Positive thinker.Domain knowledge-Telecom, Banking, Health care.CERTIFICATIONS-Salesforce Certified Administrator-Salesforce Certified Platform Developer 1-Salesforce App builder certification- Salesforce Service Cloud Certification LANGUAGES: English (Fluent), Hindi (native, fluent).

Experience

1. Salesforce Technical Project Manager

   Samsung SDS

   Mar 2025 — Present · Gurugram, IN

   A Salesforce Technical Manager plays a key role in designing, developing, and managing Salesforce solutions to align with business objectives. Their responsibilities typically include:1. Technical LeadershipLeading the design, development, and deployment of Salesforce solutions.Ensuring best practices in Salesforce architecture, development, and integrations.Providing technical guidance to development teams and stakeholders.2. Project & Team ManagementOverseeing Salesforce implementation projects, ensuring timely delivery.Managing and mentoring Salesforce developers, admins, and consultants.Collaborating with cross-functional teams, including business analysts and product managers.3. Solution Design & DevelopmentDesigning scalable and efficient Salesforce solutions based on business needs.Customizing Salesforce using Apex, Visualforce, Lightning Components, and Flows.Managing integrations with third-party applications and APIs.4. System Administration & MaintenanceEnsuring system stability, security, and compliance with best practices.Managing user roles, permissions, and data access policies.Performing regular system audits and upgrades.5. Business Strategy & Stakeholder CollaborationWorking closely with business leaders to align Salesforce capabilities with company goals.Translating business requirements into technical solutions.Driving digital transformation initiatives using Salesforce technologies.6. Performance Optimization & InnovationIdentifying and implementing automation to improve efficiency.Monitoring system performance and recommending improvements.Staying updated with new Salesforce features and innovations.

Education

• Chandra Shekhar Azad University of Agriculture & Technology (CSAUA&T), Kanpur

  B-Tech, Computer Science & Engineering

  2009 — 2013

• Centre for Development of Advanced Computing (C-DAC)

  PG-Diploma, Advance Software Development

  2013 — 2014