Alok Sheth
Vice President - B2B payments @ HDFC Bank
- Role
- Merchant Acquiring - Payment Gateway at HDFC Bank
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Alok Sheth
Proven Track Record in streamlining work procedures, standarising internal controls & …
Experience
Merchant Acquiring - Payment Gateway
Aug 2007 — Present
24x7 Integration SupportProvide Technical know-how to Sales team to handle operational queries from merchants.Managing the Payment Gateway Portfolio for the Entire West Region.Managing Pan India Payment Gateway Helpdesk for all Integration & Support related queries.Increasing sales and profitability by focusing on strategic pre-selected customers.Identifying opportunities and driving nil activation by providing the required technical support.Regular Merchant Visits to identify their pain areas & provide appropriate support / guidance to resolve the same.Liaising with Internal teams like BPRG / IT / Operations to ensure smooth functioning of day to day operations.Regular updates to the top management by generating various MIS on the Payment Gateway.Ensuring compliance with company’s best practices including Visa / Master Guidelines for the acquiring domain.End to End responsibility of getting the ideas implemented in the current PG Product.Effective Vendor Management
Education
Vivek Vidayalaya
Bachelor of Commerce (B.Com.)
1993 — 1993
Skills
- Key Account Relationship Management
- Banking
- Crm
- Product Development
- Business Process Development
- Vendor Management
- Channel Relationship Management
- Strategic Technology Planning
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