Alok Ranjan Singh
Senior Implementation Consultant @Zenoti
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WORK HISTORY
Senior Implementation Consultant @Zenoti
Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping.• Create a strategy and set objectives for each client account including consistent delivery of new functionality and periodic significant projects.• Work with Product Management, Support, and Development as well as Sales and Pre-Sales Engineering to ensure efficient and cost-effective client implementations.• Design and configure the appropriate Zenoti solution to meet all requirements based on best practices and the client’s custom needs, adhering to primary business use cases and platform functionality.• Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur.• Provide consulting advice to clients about the Zenoti platform during different phases of project implementation.• Strong analytical and problem-solving skills.• Passion for solving client challenges and commitment to client delight• Strong customer handling skills and willingness to serve customers across various timezones
EDUCATION
Asian International University (AIU)
Master of Business Administration - MBA, Information Technology
Seacom Engineering College
Bachelor in Nautical Science, Nautical Science
ABOUT ALOK RANJAN SINGH
An enthusiastic, highly motivated, and responsive professional in the Enterprise business solutions and IT-enabled services industry as a Chief Implementation Consultant/Product Consultant having 10+ years of Industrial experience in Project Management / Tech support / Project end-to-end Implementation with a unique combination of creativity, analytical & orientation.Proficient in Retail ERP, Cloud-based Retail Applications, SAAS, POS, SCM (Supply Chain Management), WMS ( Warehouse Management System), Inventory management, OMS ( Order Management System), Invoice management, Implementation, Omnichannel Retailing -Click & Collect, Endless Aisle, MAGNETO, SHOPIFY Integration.Expert in Consulting Software Solutions, Analyzing the Business and Gathering the Requirements.User Acceptance Testing (UAT), Training, Supporting & Implementing the Windows & Web Application.Understanding the Business requirement creating SOP and GAPs documents. Knowledge of the Software Development Life Cycle (SDLC) & Solution Delivery ProcessExcellent Communication, Analytical, Interpersonal & Presentation skills.
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