Alok Ranjan

About Alok Ranjan

Experienced Senior Lead Consultant with a demonstrated history of working in the…

Experience

1. Operations Manager

   Capgemini

   Jan 2022 — Present · Karnataka, IN

   Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization• Develop, implement, and maintain quality assurance protocols• Grow the efficiency of existing processes and procedures to enhance and sustain the organization’s internal capacity• Actively pursue strategic and operational objectives• Ensure operational activities remain on time and within a defined budget• Track staffing requirements, hiring new employees as needed• Oversee accounts payable and accounts receivable departments• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for all direct reports and problem resolution• Manage data collection for updating operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service• Partner with cross-functional teams to improve proprietary tools and systems• Work closely with legal and safety departments to ensure that activities remain compliant • Oversee materials and inventory• Conduct budget reviews and report cost plans to upper management

Education

• Dr. C. V. Raman University

  Master of Business Administration (M.B.A.)

Skills

• Service Delivery
• Routers
• Networking
• Itil
• Active Directory
• Windows Server
• IT Service Management
• Incident Management
• Microsoft Office
• Windows
• Sql
• Team Management
• Vendor Management